CCaaS

What is CCaaS?

A cloud-based delivery model for contact center software that allows companies to purchase and manage customer service applications from a third-party provider

In other languages

한국어CCaaS

서비스형 컨택 센터(Contact Center as a Service)의 약자로, 클라우드 기반으로 고객 상담 센터 인프라를 구축하고 운영할 수 있게 해주는 소프트웨어 서비스 모델

日本語CCaaS

クラウド経由でコンタクトセンターの機能を提供するソフトウェアサービス

Related Terms

• X-as-a-ServiceA delivery model where capabilities are provided as self-service, documented, and versioned assets for internal consumption
• PaaSA cloud service that provides developers with a platform to build and run applications without managing underlying infrastructure.
• GPUaaSA cloud service model that allows users to rent high-performance GPU hardware on-demand to perform intensive computing tasks, such as training AI models or running inference.
• IaaSA cloud computing service model that provides virtualized computing resources over the internet, including servers, storage, and networking.
• iPaaSCloud-based platforms that enable users to develop, execute, and govern integration flows between different applications and data sources
• MulticloudA cloud computing strategy where an organization uses services from multiple cloud providers—such as AWS, Google Cloud, and Azure—within a single network architecture.
• in-VPCDeployment approach that runs services inside a customer-controlled virtual private cloud network