Advanced Media Automates Post-Call Work

Advanced Media announced AmiVoice Mobile Genie on October 27, 2026. The AI service analyzes corporate mobile calls and performs follow-up tasks based on the conversation. It launches November 2, 2026. The service obtains call recordings from mobile carriers, transcribes the audio, analyzes it with AI and registers data in systems such as CRM platforms.

Video meetings and contact centers already make use of conversation data, but employees using corporate mobile phones for sales and customer service had been taking personal notes and entering them into systems later. Advanced Media says its service makes corporate mobile call data available for system use. It retrieves recordings through call recording services from NTT Docomo, au, SoftBank and Rakuten Mobile.

Users can make calls as usual without operating a dedicated app or entering instructions for the AI. The service can summarize customer meetings and register deal information and interaction histories in CRM/SFA systems. The company says this can reduce employees’ data-entry work and speed up sharing of sales-call information.

The service can extract agreed visit times and meeting schedules from calls and add them to a scheduler. For tasks raised during a call, such as sending materials or answering questions, it can draft follow-up emails. These are examples of post-call tasks performed based on conversation content, using transcription and AI analysis. The article does not name compatible CRM products or provide pricing or other usage terms.

Advanced Media announced AmiVoice Mobile Genie on October 27, 2026. The AI service analyzes corporate mobile calls and performs follow-up tasks based on the conversation. It launches November 2, 2026. The service obtains call recordings from mobile carriers, transcribes the audio, analyzes it with AI and registers data in systems such as CRM platforms.

Video meetings and contact centers already make use of conversation data, but employees using corporate mobile phones for sales and customer service had been taking personal notes and entering them into systems later. Advanced Media says its service makes corporate mobile call data available for system use. It retrieves recordings through call recording services from NTT Docomo, au, SoftBank and Rakuten Mobile.

Users can make calls as usual without operating a dedicated app or entering instructions for the AI. The service can summarize customer meetings and register deal information and interaction histories in CRM/SFA systems. The company says this can reduce employees’ data-entry work and speed up sharing of sales-call information.

The service can extract agreed visit times and meeting schedules from calls and add them to a scheduler. For tasks raised during a call, such as sending materials or answering questions, it can draft follow-up emails. These are examples of post-call tasks performed based on conversation content, using transcription and AI analysis. The article does not name compatible CRM products or provide pricing or other usage terms.