OpenAI's ChatGPT encountered a significant global service disruption on July 25, 2026, leading to reports from over 1,500 users within hours. Downdetector recorded 1,535 reports by approximately 3 pm, indicating widespread technical instability across the platform. Statistical data from the tracker shows 80 per cent of affected users faced general platform issues, while 8 per cent reported problems with the mobile application and 8 per cent experienced failures with the API (a software intermediary allowing applications to communicate).

Global users reported multiple access hurdles, including failed login attempts, authentication errors, and the inability to view previous chat histories or submit new prompts. The disruption impacted both free and paid subscribers across regions such as the United States, Europe, India, Japan, and Australia. Users on the social media platform X documented being trapped on loading screens or being logged out unexpectedly.

OpenAI acknowledged the technical incident on its official status page, stating they were actively investigating the disruption. The company later confirmed that mitigation efforts were applied and that service recovery was under active monitoring. Despite these updates, OpenAI did not disclose the specific root cause or provide a firm timeline for full service restoration. This event followed another major system outage occurring only days prior, which had impacted ChatGPT, Codex, and API services for nearly 24 hours.

OpenAI's ChatGPT encountered a significant global service disruption on July 25, 2026, leading to reports from over 1,500 users within hours. Downdetector recorded 1,535 reports by approximately 3 pm, indicating widespread technical instability across the platform. Statistical data from the tracker shows 80 per cent of affected users faced general platform issues, while 8 per cent reported problems with the mobile application and 8 per cent experienced failures with the API (a software intermediary allowing applications to communicate).

Global users reported multiple access hurdles, including failed login attempts, authentication errors, and the inability to view previous chat histories or submit new prompts. The disruption impacted both free and paid subscribers across regions such as the United States, Europe, India, Japan, and Australia. Users on the social media platform X documented being trapped on loading screens or being logged out unexpectedly.

OpenAI acknowledged the technical incident on its official status page, stating they were actively investigating the disruption. The company later confirmed that mitigation efforts were applied and that service recovery was under active monitoring. Despite these updates, OpenAI did not disclose the specific root cause or provide a firm timeline for full service restoration. This event followed another major system outage occurring only days prior, which had impacted ChatGPT, Codex, and API services for nearly 24 hours.